Terms and Conditions

Terms & Conditions


Delivery

We will endeavour to deliver the products to you within 1 – 3 working days of your order within Ireland and 3 - 5 working days in the UK, where this is practical. Products are subject to availability and delays may sometimes occur that are outside of our control. Any time frame specified, for delivery are therefore approximate only. If delivery is delayed for more than 14 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you may be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.


Delivery rates are based on your shipping zone and the number of books you buy. We use registered post for all deliveries, rates are indicated below.


Ireland:

Recorded Delivery within Ireland using An Post - First two books - €4.70, all additional books on the same order are Free of charge.

FREE DELIVERY ON ALL BOOK/GIFT ORDERS OVER €30 IRELAND*

 

UK:

Recorded Delivery within UK using Royal Mail/FedEx – €5.80 for first two books.

FREE DELIVERY ON ALL BOOK/GIFT ORDERS OVER €30 UK*

 

For all other areas please enquire for postal costs

If your order is out of stock, we will email you with an expected dispatch date. If the dispatch date is not to your satisfaction you have the right to cancel the order.

*Free delivery is on value of €30 after any discount is applied.


Price:

The price for goods purchased on the website are as advertised at the time of the purchase. Prices may change from time to time in accordance with our policy of bringing the best price possible to our customers.


Returns & Refunds:

We guarantee the book you purchase will reach you in good condition. If for any reason you are not happy with your purchase please return the item to us (within 30 days of receipt) and we will replace, or refund the full cost of the book. Shipping and handling expenses are not subject to refund unless the book was damaged, or we shipped you the wrong product. If so, we will meet the costs to send you the correct item and refund any expense incurred in postage to return the item. This does not affect your statutory rights.

 

Security & Rights:

At Driftwood Books we are committed to protecting your privacy. Be assured that we keep all personal information submitted to us in the strictest confidence. When you order, we need to know your name, e-mail address, delivery address, credit, or debit card details. This allows us to process and fulfil your orders and to notify you of the status of your order. We’ll use your email to contact you when the order has been dispatched and in certain circumstances if there is a problem with your order.


Credit Card Security:

When you place an order, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

We use encryption technology to keep your personal information safe and we do not release it to any outside organisation. Your contact and credit card information is transmitted using Secure Sockets Layer (SSL) technology, provided through Realex. This technology is the industry standard for secure online transactions. This 128-bit encryption ensures that your online transaction and credit card information are safe from third party interception.

When you are placing an order through our secured web environment, you will see the lock icon, your web browser will become locked (as opposed to un-locked). This ensures that your information is being processed in a secure environment.